Frequently asked questions
Registration, Payments, and Cancellations
1. Use your Google account to create an online account Our online platform is supported by Google; you therefore need a Google account and Gmail email address to register and take online or in-person courses at the Y. The registration process is done entirely online in just a few steps.
2. Take a placement test The oral and written placement test is required for your first English course, regardless of the level. For the other languages taught, the placement test is required to register if the school has not assigned you a level yet or if your last course ended over 6 months ago.
3. Register for the language course you want according to the level assigned to you by the school Now that your language level has been confirmed, you can choose one of the group courses corresponding to your level.
The registration process is done entirely online, thus credit cards are the preferred method of payment. We accept most credit cards. However, you can pay by cash or debit card by stopping by the YMCA International Language School. Please note that in case of cancellation, payments made by cash or debit card will take longer to refund.
Important: your registration in a course will only be confirmed once the payment is received.
The YMCAs of Québec is committed to making language courses accessible to students and takes into account their financial situation. To make a request for financial assistance for the YMCA International Language School, please first contact us by telephone at 514-687-9622 (Montréal) or 1-833-505-9622 (outside Montréal) to confirm your eligibility.
If your cancellation request is made before the start of the session, you will be refunded in full. If the request is made once the session has already started, the refund will be prorated based on the classes remaining from the date and time the cancellation request is received and minus a 10% administrative fee. You must fill in a cancellation request form for your cancellation to be processed. Click here to fill in the cancellation form.
Yes, assessing your language level is required to ensure the level matches our school’s standards. The tests are free and done entirely online.
You do not need to take a placement test to register for most of our beginner level language courses, except for our English courses.
Our group courses welcome between 4 and 15 students.
The names of teacher cannot be known before the course starts. The pedagogical team takes care of distributing courses and levels to teachers right before the session starts based on our needs and the number of courses offered that session. Our entire teaching staff is made up of highly qualified teachers who will support you throughout the session.
Most course costs include the cost of the manual, except for Arabic courses. For in-person courses, students will receive their manual on the first day of class. For online courses, students will get access to a digital copy of the manual through Google Classroom.
You must attend at least 80% of classes to avoid being penalized and to receive your progress report for the next session. You must advise your teacher of your absence. Missed classes cannot be refunded.
The teacher emails a progress report at the end of each session, once the student has completed the course. The YMCA International Language School does not issue certificates for completed courses. However, it is possible, upon request, to receive proof that you took a course in addition to the progress report provided at the end of the course.
Every member of our teaching staff has a university diploma and teaching certificate. Our teachers come from all over the world. They all have the required language training and an excellent command of the language they teach.